Web in a Box - Cloud Based, Managed IT and Internet Services


Service Level Agreement (SLA)

We understand that the availability of your hosting is critical, and entrusting your business to Web in a Box is something that we take seriously. Our SLA is an agreement between you, as our customer and Web in a Box which defines the terms of our responsibility and the money back guarantee if our responsibilities are not met.


Our Guarantee

We guarantee that our hosting ecosystem will be available for 99.9% of the time in any given monthly billing period, excluding scheduled maintenance.

We will credit your next invoice to the value of 5% of your monthly hosting fee for each hour of unscheduled downtime (up to 100% of your monthly recurring fee) from the time you open an incident report with our support team.


Definitions for the purpose of this Guarantee

Our 'hosting ecosystem' is defined as the portion of our systems, network and infrastructure that we control and manage.

 

'Scheduled Maintenance' is defined as maintenance that is planned and preventative.
'Unscheduled maintenance' is defined as being unplanned and reactive to a failure.


Limitations


 



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